Technical Delivery Manager
Technical Delivery Manager | Holborn | Permanent
We have an exciting opportunity for a Technical Delivery Manager to join our digital team where you will be responsible for the delivery of the platforms and services that underpin Premier Inn’s B2B and B2C products. Have you delivered incremental changes to the AWS cloud platform? Do you understand Microservices and Container technologies? If yes, then we’d love for you to apply!
What continues to set us apart are our excellent products and people. In Premier Inn, we have the UK’s favourite budget hotel chain, currently outperforming the market and ambitious for more as we execute our plans in both the UK and Germany. We have much loved brands such as Beefeater, Brewers Fayre, Bar + Block alongside exciting up and coming propositions such as Cookhouse & Pub.
We remain true to our values and put our people at the centre of everything we do. Throughout this crisis we a proud to have supported our nations Key Workers by providing accommodation throughout the pandemic.
About the role:
This role manages the day to day workload of several DevOps delivery teams in activities ranging from scrum ceremonies and refinement sessions through to reviewing operational performance/stability and managing production issues as and when they occur.
What you will be doing:
Work alongside senior commercial and IT stakeholders to ensure your teams deliver the highest standards of quality whether that be in building, releasing, maintaining or reporting on your product platform.
Work across the Delivery and Engineering teams to ensure the DevOps strategy is followed
Be in effect the face of Digital technology for all internal and external parties with a vested interest in your product platform ranging from Whitbread executives through to 1st line support engineers and on occasion our valued customers so you will manage pro-active and reactive communications with finesse, humility and authority.
You will regularly be in situations where you will be face to face with board level directors, managing the expectations they place on a technical owner of their £1.4bn sales platform, developing and maintaining their confidence in both you, your teams and the overall Digital technology function.
Be the primary point of contact for your counterpart Product Manager. Alongside the Product Manager and the Engineering Managers responsible for the layers of technology that make up your product platform, you will lead the planning of both the future initiatives pipeline readiness but also the forward planning of people and system capacity estimating and associated budgeting on a rolling 12 months.
Be part of the Digital management team with an attitude for 24/7 ownership of both your own platform but also the overall Digital platform and its reputation within the business and with our various customer bases.
Push the boundaries of what we believe good looks like through leading Digital management initiatives, driving improvements across people, processes and systems.
You will hate to fail but not scared to do so either and you will instil this into the teams you manage and support courage in your management peers.
Manage both the dependencies and the interfaces between projects, channels and platforms, as well as the risks and issues jeopardising your teams’ success, ensuring that the appropriate resources are utilised, stakeholders are regularly informed and that the consequences of any actions are clearly understood
What we\'d like you to have:
Solid experience operating within Agile teams in a leadership capacity
Proven experience of delivering high availability highly transaction B2C and B2B services
Technical knowledge of platforms and services (e.g AWS, Microservices, Kubernetes)
A demonstratable passion for digital experiences
Strong stakeholder management skills with multiple external suppliers/service providers.
Online/digital/direct-to-consumer industry experience.
Strong facilitation and presentation skills.
Whitbread is an inclusive employer. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We welcome your application whatever your background or situation. Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQ+ community (those who identify as gay, lesbian, bi-sexual, trans sexual, non binary or use another term), are strongly encouraged to build a career with us. We are open to part-time and flexible working and, where possible, will try to support this.