We are looking for a Ground Floor Team Member to join our Premier Inn!

Ground Floor Team Member - Premier Inn -

Wells Premier Inn 69 bedrooms

Hours: 32 hours 5days a week shifts 7-3/3-11/ 11-7 with the need of flexibility

Starting hourly rate: £9.21

plus if you\'re still with us at the end of October 2021 we\'ll pay you up to a week\'s extra pay!

At Premier Inn you\'ll really help lead the way, setting us aside from our competitors- Your welcoming smile, hands on approach and cross training really sets the standards of our hotels, allowing us to offer and deliver an exceptional experience for our guests. Our guests will see you in reception, they’ll also see you in the restaurant and bar and overall, you’ll be on hand making sure every service our guests use outside of their rooms is turned into a great experience.

We have an award-winning apprenticeship programme too, so could offer you the opportunity to earn qualifications alongside completing your core training for the role.

Skills and experience

Experience for the role would be an advantage, but isn’t essential, with our structured induction and ongoing training plan to support you in your role, it’s about what you can bring as a person.  You’ll need to:

Be comfortable working as part of a team, in a fast-paced environment (if it’s from within food and beverage that’s an added bonus!).

Have a passion and natural flair for delivering an outstanding level of customer service and dealing with a wide variety of people.

Have good computer skills.

Be a natural problem solver.

What is a Team Member?

Following your induction and with our amazing ongoing training you will:

Be an multi-skilled team member from welcoming and checking in guests into the hotel for their stay to serving them in the bar and restaurant.

Be on hand to answer any questions or queries you’ll be more than happy to share your knowledge about our products and services; as well as the local area and surroundings.

Understand our systems and brand standards that enable you to deliver an outstanding guest experience.

Be able to deal a problem, should it arise, and go the extra mile to solve it.

Work with Whitbread

If you didn’t know… Whitbread is known for the UK’s most loved hotel Premier Inn and some of the best-known restaurant brands. Over the years we’ve grown to have Hotels and Restaurants across the UK, Ireland, Guernsey, Jersey, Isle of Man and Germany. There are no limits to your ambition. We’re truly proud to give great experiences to millions of guests and create long term career opportunities for people like you!

We have a 278-year proven track record of helping people reach their full potential and have been voted a Top Employer for the ELEVENTH year running in 2021.

We’re proud to have a diverse and inclusive culture where everyone is welcome and truly feels able to be themselves.  Our aim is to continue to attract, and welcome, a diverse range of applicants from all walks of life to help improve and develop our team every day.

As a Team Member, not only will you get the opportunity to build a career with Whitbread, you’ll enjoy the chance to shine every day with our award-winning induction and training programmes but we will also offer a range of great benefits also, which include:

Exclusive Employee Offers

Whitbread’s Privilege Card gives you up to 60% discount on hotel rooms across UK, Ireland and Germany and 25% discount across our restaurant brands

You will also benefit from huge Discounts on our famous Premier Inn Hypnos Mattresses, pillows and beds

Whilst on shift, choose from our special menu, with meals starting from £2 or get 50% off the standard menu

Financial Wellbeing Benefits

Pension scheme with employer contribution

Annual Sharesave (Save As You Earn) Scheme

Physical, Mental & Emotional Wellbeing Benefits

MyGym & MyActive discounts

Discounts on Cycling Products at Halfords

Access to Hospitality Action (our Employee Assistance Programme), offering a wide range of support options for you and your family

Eye Health and Vision Express Discount

Recognition and Discounts

My Rewards platform, where you can recognise your team mates and are celebrated and rewarded for top performance, team incentives and for delivering amazing guest experiences.

Perks at Work Portal, offering a wide range of retail and leisure discounts

O2 Open Employee Discount

Virgin Experience Days

Costco Membership

Charity – we want to support and celebrate your dedication to charitable causes close to your heart through:

Raise & Match Scheme

Give and Match Scheme

If all of this sounds like you…. Apply today to start your Whitbread journey!

Whitbread is an inclusive employer. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We welcome your application whatever your background or situation. Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQ+ community (those who identify as gay, lesbian, bi-sexual, trans sexual, non binary or use another term), are strongly encouraged to build a career with us. We are open to part-time and flexible working and, where possible, will try to support this.